Lessons learned from co-creating a personal wayfinding app with people with a visual impairment



Travelling independently in an
urban environment is challenging
for people with a visual impairment
(PVI). Current Wayfinding-apps lack
detailed environmental information
and are often not fully accessible.
With the aim to design a wayfinding
solution that facilitates independent
travel and incorporates PVI needs
and wishes, we deployed a cocreation design approach with PVI
and professionals as co-creators. Our
combination of different co-creation
techniques and iterative prototyping
expands the related research on
wayfinding solutions and allowed
us to zoom-in on specific features.
Our approach started with a userrequirements analysis through selfexperience sessions, observations
and focus groups. This was followed
by iterative prototyping with user
evaluations in controlled indoor and
outdoor environments. Over a period
of two years we created an accessible
wayfinding solution in co-creation
with 31 PVI and 19 professionals.
This resulted in an optimized
accessible interface, a personalized
route, personalized wayfinding
instructions and detailed orientation
and environmental information.
Lessons learned for co- design with
PVI included setting up an accessible
workshop environment, applying
diverse evaluation methods and
involving reoccurring participants.
Date made available13 Sep 2021
PublisherHogeschool van Amsterdam

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