A co-creation approach to implementing eHealth applications in care organizations: lessons learned from multiple cases

S.M.B. Robben, M.A. Oey, M. Pol, Sanne Muiser, P.J.J.M. Melis, S. Ben Allouch

Research output: Contribution to conferenceAbstractAcademic

Abstract

Background
The uptake of eHealth technology in care organizations is low, considering the large supply of available eHealth applications. This study follows the implementation attempts of 18 European eHealth products (of several SME) in two health-care organizations to study the challenges during implementation, particularly in relation to acceptance, integration and scaling.
Experiences of health-care professionals were the primary focus of this study. This study is based on existing practical implementation guidelines [1], the five-phase model [2] and a co-creation approach.

Method
Three different sources were used to study implementation: 1) Four focus group sessions with health-care professionals, eHealth product developers, and policy makers within health-care organizations. 2) Informal and formal meetings of product evaluations. 3) Regular project meetings in a co-creation setting between all stakeholders to facilitate interaction.
Results
The result is a roadmap that provides guidelines and specific tips and tricks to both caregivers and developers to aid them in the implementation process. The roadmap added a “design and development” phase to the existing implementation model to emphasize the importance of co-creation for the implementation process. In addition to the implementation roadmap, an eHealth product catalog (both in a paper and digital version) and a guide to support the realization of business plans for SME have been developed.
Conclusion
The main conclusion of this study is the importance of engaging all the important stakeholders and to understand each other’s goals and needs. In addition, the co-creation approach was highly valued by the different stakeholders. Future work comprises studying the positive effects of this approach on improved eHealth applications, increased acceptance, and a smoother implementation process in care organizations.

1. ZonMW. Maak zelf een implementatieplan [internet]. ZonMw Digitale Publicaties. [cited 2022 Oct 21]. Available from: https://publicaties.zonmw.nl/maak-zelf-een-implementatieplan/
2. Wensing MJP, Grol RPTM. Implementatie: Effectieve verbetering van de patiëntenzorg: Bohn Stafleu van Loghum; 2017.
Original languageEnglish
Number of pages1
Publication statusPublished - 15 Jul 2022
Event5th UK Implementation Science Research Conference: Beyond trials: the rise of pragmatic approaches to implementation science in health and social care research - , United Kingdom
Duration: 14 Jul 202215 Jul 2022
https://impsciconference.com/

Conference

Conference5th UK Implementation Science Research Conference
Abbreviated titleIMPSCI
Country/TerritoryUnited Kingdom
Period14/07/2215/07/22
Internet address

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