A phased framework for long-term user acceptance of interactive technology in domestic environments

Maartje Ma de Graaf, Somaya Ben Allouch, Jan Agm van Dijk

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

The temporal dimension of acceptance is under-researched in technology acceptance research. Yet, people's perceptions on technology use may change over time when gaining user experiences. Our 6-month home study deploying an interactive robot provides insight into the long-term use of use interactive technology in a domestic environment. We present a phased framework for the acceptance of interactive technology in domestic environments. Based on 97 interviews obtained from 21 participants living in different household types, the results provide an initial validation of our phased framework for long-term acceptance showing that acceptance phases are linked to certain user experiences which evolve over time when people gain experience with the technology. Involving end users in the early stages of development helps researchers understand the cultural and social contexts of acceptance and enables developers to apply this gained knowledge into their future designs.

Original languageEnglish
Pages (from-to)2582-2603
Number of pages22
JournalNew media & society
Volume20
Issue number7
DOIs
Publication statusPublished - Jul 2018

Fingerprint Dive into the research topics of 'A phased framework for long-term user acceptance of interactive technology in domestic environments'. Together they form a unique fingerprint.

Cite this