AI in the Human Loop: The Impact of Differences in Digital Assistant Roles on the Personal Values of Users

Shakila Shayan, Marlies van Steenbergen, Koen van Turnhout, Zelda Zeegers, Somaya Ben Allouch, Maaike Harbers, Guido Evertzen, Janna Bruijning, Wieke van Boxtel, Katarina Jerkovich

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Abstract

As AI systems become increasingly prevalent in our daily lives and work, it is essential to contemplate their social role and how they interact with us. While functionality and increasingly explainability and trustworthiness are often the primary focus in designing AI systems, little consideration is given to their social role and the effects on human-AI interactions. In this paper, we advocate for paying attention to social roles in AI design. We focus on an AI healthcare application and present three possible social roles of the AI system within it to explore the relationship between the AI system and the user and its implications for designers and practitioners. Our findings emphasise the need to think beyond functionality and highlight the importance of considering the social role of AI systems in shaping meaningful human-AI interactions.

Original languageEnglish
Title of host publicationHuman-Computer Interaction – INTERACT 2023 - 19th IFIP TC13 International Conference, Proceedings
EditorsJosé Abdelnour Nocera, Marta Kristín Lárusdóttir, Helen Petrie, Antonio Piccinno, Marco Winckler
PublisherSpringer Science and Business Media Deutschland GmbH
Pages239-249
Number of pages11
ISBN (Print)9783031422850
DOIs
Publication statusPublished - 2023
Event19th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2023 - York, United Kingdom
Duration: 28 Aug 20231 Sept 2023

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume14144 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference19th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2023
Country/TerritoryUnited Kingdom
CityYork
Period28/08/231/09/23

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