AI in the Human Loop: The Impact of Differences in Digital Assistant Roles on the Personal Values of Users

Shakila Shayan; Marlies van Steenbergen; Koen van Turnhout; Zelda Zeegers; Somaya Ben Allouch; Maaike Harbers; Guido Evertzen; Janna Bruijning; Wieke van Boxtel; Katarina Jerkovich

doi:10.1007/978-3-031-42286-7_13

AI in the Human Loop: The Impact of Differences in Digital Assistant Roles on the Personal Values of Users

Shakila Shayan, Marlies van Steenbergen, Koen van Turnhout, Zelda Zeegers, Somaya Ben Allouch, Maaike Harbers, Guido Evertzen, Janna Bruijning, Wieke van Boxtel, Katarina Jerkovich

Digital life

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

Abstract

As AI systems become increasingly prevalent in our daily lives and work, it is essential to contemplate their social role and how they interact with us. While functionality and increasingly explainability and trustworthiness are often the primary focus in designing AI systems, little consideration is given to their social role and the effects on human-AI interactions. In this paper, we advocate for paying attention to social roles in AI design. We focus on an AI healthcare application and present three possible social roles of the AI system within it to explore the relationship between the AI system and the user and its implications for designers and practitioners. Our findings emphasise the need to think beyond functionality and highlight the importance of considering the social role of AI systems in shaping meaningful human-AI interactions.

Original language	English
Title of host publication	Human-Computer Interaction – INTERACT 2023
Subtitle of host publication	19th IFIP TC13 International Conference, York, UK, August 28 - September 1, 2023, Proceedings, Part III
Editors	José Abdelnour Nocera, Marta Kristín Lárusdóttir, Helen Petrie, Antonio Piccinno, Marco Winckler
Place of Publication	Cham
Publisher	Springer Nature Switzerland AG
Pages	239-249
ISBN (Electronic)	9783031422867
ISBN (Print)	9783031422850
DOIs	https://doi.org/10.1007/978-3-031-42286-7_13
Publication status	Published - 2023
Event	19th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2023 - York, United Kingdom Duration: 28 Aug 2023 → 1 Sept 2023

Publication series

Name	Lecture Notes in Computer Science (LNCS)
Volume	14144
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	19th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2023
Country/Territory	United Kingdom
City	York
Period	28/08/23 → 1/09/23

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Shayan, S., van Steenbergen, M., van Turnhout, K., Zeegers, Z., Allouch, S. B., Harbers, M., Evertzen, G., Bruijning, J., van Boxtel, W., & Jerkovich, K. (2023). AI in the Human Loop: The Impact of Differences in Digital Assistant Roles on the Personal Values of Users. In J. Abdelnour Nocera, M. Kristín Lárusdóttir, H. Petrie, A. Piccinno, & M. Winckler (Eds.), Human-Computer Interaction – INTERACT 2023: 19th IFIP TC13 International Conference, York, UK, August 28 - September 1, 2023, Proceedings, Part III (pp. 239-249). (Lecture Notes in Computer Science (LNCS); Vol. 14144). Springer Nature Switzerland AG. https://doi.org/10.1007/978-3-031-42286-7_13

Shayan, Shakila ; van Steenbergen, Marlies ; van Turnhout, Koen et al. / AI in the Human Loop : The Impact of Differences in Digital Assistant Roles on the Personal Values of Users. Human-Computer Interaction – INTERACT 2023: 19th IFIP TC13 International Conference, York, UK, August 28 - September 1, 2023, Proceedings, Part III. editor / José Abdelnour Nocera ; Marta Kristín Lárusdóttir ; Helen Petrie ; Antonio Piccinno ; Marco Winckler. Cham : Springer Nature Switzerland AG, 2023. pp. 239-249 (Lecture Notes in Computer Science (LNCS)).

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title = "AI in the Human Loop: The Impact of Differences in Digital Assistant Roles on the Personal Values of Users",

abstract = "As AI systems become increasingly prevalent in our daily lives and work, it is essential to contemplate their social role and how they interact with us. While functionality and increasingly explainability and trustworthiness are often the primary focus in designing AI systems, little consideration is given to their social role and the effects on human-AI interactions. In this paper, we advocate for paying attention to social roles in AI design. We focus on an AI healthcare application and present three possible social roles of the AI system within it to explore the relationship between the AI system and the user and its implications for designers and practitioners. Our findings emphasise the need to think beyond functionality and highlight the importance of considering the social role of AI systems in shaping meaningful human-AI interactions.",

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author = "Shakila Shayan and {van Steenbergen}, Marlies and {van Turnhout}, Koen and Zelda Zeegers and Allouch, {Somaya Ben} and Maaike Harbers and Guido Evertzen and Janna Bruijning and {van Boxtel}, Wieke and Katarina Jerkovich",

note = "Publisher Copyright: {\textcopyright} 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG. Corrected publication 2024. Included in the following conference series: INTERACT: IFIP Conference on Human-Computer Interaction. ; 19th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2023 ; Conference date: 28-08-2023 Through 01-09-2023",

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Shayan, S, van Steenbergen, M, van Turnhout, K, Zeegers, Z, Allouch, SB, Harbers, M, Evertzen, G, Bruijning, J, van Boxtel, W & Jerkovich, K 2023, AI in the Human Loop: The Impact of Differences in Digital Assistant Roles on the Personal Values of Users. in J Abdelnour Nocera, M Kristín Lárusdóttir, H Petrie, A Piccinno & M Winckler (eds), Human-Computer Interaction – INTERACT 2023: 19th IFIP TC13 International Conference, York, UK, August 28 - September 1, 2023, Proceedings, Part III. Lecture Notes in Computer Science (LNCS), vol. 14144, Springer Nature Switzerland AG, Cham, pp. 239-249, 19th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2023, York, United Kingdom, 28/08/23. https://doi.org/10.1007/978-3-031-42286-7_13

AI in the Human Loop: The Impact of Differences in Digital Assistant Roles on the Personal Values of Users. / Shayan, Shakila; van Steenbergen, Marlies; van Turnhout, Koen et al.
Human-Computer Interaction – INTERACT 2023: 19th IFIP TC13 International Conference, York, UK, August 28 - September 1, 2023, Proceedings, Part III. ed. / José Abdelnour Nocera; Marta Kristín Lárusdóttir; Helen Petrie; Antonio Piccinno; Marco Winckler. Cham: Springer Nature Switzerland AG, 2023. p. 239-249 (Lecture Notes in Computer Science (LNCS); Vol. 14144).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AU - Evertzen, Guido

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AU - van Boxtel, Wieke

AU - Jerkovich, Katarina

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Shayan S, van Steenbergen M, van Turnhout K, Zeegers Z, Allouch SB, Harbers M et al. AI in the Human Loop: The Impact of Differences in Digital Assistant Roles on the Personal Values of Users. In Abdelnour Nocera J, Kristín Lárusdóttir M, Petrie H, Piccinno A, Winckler M, editors, Human-Computer Interaction – INTERACT 2023: 19th IFIP TC13 International Conference, York, UK, August 28 - September 1, 2023, Proceedings, Part III. Cham: Springer Nature Switzerland AG. 2023. p. 239-249. (Lecture Notes in Computer Science (LNCS)). doi: 10.1007/978-3-031-42286-7_13

AI in the Human Loop: The Impact of Differences in Digital Assistant Roles on the Personal Values of Users

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