Coping with immersive negative employer ratings: An employee perspective

Sonja Christ-Brendemühl, Raoul Könsgen, Mario Schaarschmidt, Michael Price, Mike Russell

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Online reputation systems (ORS) are platforms that collect and share feedback about products, services, or companies, primarily focusing on consumer reviews. However, employee rating platforms, a subset of ORS, allow workers to review their employers, providing valuable insights for job seekers and current employees. These reviews, often neglected in research, can significantly impact employees' perceptions and workplace dynamics by revealing hidden opinions and experiences. This study explores how employees manage the fear of interpersonal conflict arising from negative reviews and its effects on turnover intentions and recovery. Theoretical analysis utilizes the transactional model of stress and coping to understand these dynamics.
Original languageEnglish
Title of host publicationProceedings Book AIRSI2024 The Metaverse Conference goes offline Zaragoza University, Spain 10 - 12 June 2024
Place of PublicationZaragoza
Publication statusPublished - 13 Jun 2024
EventAIRSI2024 The Metaverse Conference: Generate AI Challenges - University of Zaragoza, Zaragoza, Spain
Duration: 10 Jun 202412 Jun 2024
Conference number: AIRSI2024


ConferenceAIRSI2024 The Metaverse Conference
Abbreviated titleAIRSI2024
Internet address


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