COVID-19-related challenges for new normality in airport terminal operations

Michael Schultz, Mingchuan Luo, Daniel Lubig, Miguel Mujica Mota, Paolo Scala

Research output: Contribution to conferencePaperAcademic


Airport operations are undergoing significant change, having to meet pandemic requirements in addition to intrinsic security requirements. Although air traffic has declined massively, airports are still the critical hubs of the air transport network. The new restrictions due to the COVID-19 pandemic pose new challenges for airport operators in redesigning airport terminals and managing passenger flows. To evaluate the impact of COVID-19 restrictions, we implement a reference airport environment. In this Airport in the Lab environment we will demonstrate the operational consequences derived from the new operational requirements. In addition, countermeasures to mitigate any negative impacts of these changes are tested. The results highlight emerging issues that the airport will most likely face and possible solutions. Finally, we could apply the findings and lessons learned from our testing at our reference airport to a real airport.
Original languageEnglish
Number of pages12
Publication statusPublished - 2021
EventWinter Simulation Conference 2021 - Phoenix, Phoenix, United States
Duration: 13 Dec 202115 Dec 2021


ConferenceWinter Simulation Conference 2021
Abbreviated titleWSC 2021
Country/TerritoryUnited States
Internet address


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