Does human resource management help a company's financial operating result?

Rob C.H. van Otterlo

Research output: Contribution to journalArticleProfessional

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Human Resource Management (HRM) is widely believed to have a positive effect on the performance of company. However, empirical proof of this is hard to come by. In this study, we try to establish a linkage between HRM and financial output of two case studies in the profit sector. To do this, we have developed a performance measurement system that is tailored to the specific needs of measuring HRM-performance in for-profit of company. Although we do not try to generalize the outcome of this study, it looks promising in the way that more case studies should be conducted using this specific performance measurement system. If nothing else, management and controllers could use the system to evaluate the performance of their HRM-tools.
Original languageEnglish
Pages (from-to)273-282
JournalJournal of Service Science and Management
Issue number5
Publication statusPublished - 2013


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