Empowering Civil Servants: Fostering Ethical Reflection on GenAI Use through Experimentation and a Serious Game

S. Horsman; Martijn Veerman; Jeroen Silvis; P. Wiggers

doi:10.1145/3706599.370670

Empowering Civil Servants: Fostering Ethical Reflection on GenAI Use through Experimentation and a Serious Game

S. Horsman, Martijn Veerman, Jeroen Silvis, P. Wiggers

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

Abstract

While there is much focus on interventions to foster ethical reflection in the design process of AI, there is less focus on fostering ethical reflection for (end)users. Yet, with the rise of genAI, AI technologies are no longer confined to expert users; non-experts are widely using these technologies. In this case study in a governmental organization in the Netherlands, we investigated a bottom-up approach to foster ethical reflection on the use of genAI tools. An approach of guided experimentation, including an intervention with a serious game, allowed civil servants to experiment, to understand the technology and its associated risks. The case study demonstrates that this approach enhances the awareness of possibilities and limitations, and the ethical considerations, of genAI usage. By analyzing usage statistics, we estimated the organization’s energy consumption.

Original language	English
Title of host publication	CHI EA '25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery (ACM)
DOIs	https://doi.org/10.1145/3706599.370670
Publication status	Published - 25 Apr 2025
Event	CHI 2025 - Yokohama, Japan Duration: 26 Apr 2025 → 1 May 2025

Conference

Conference	CHI 2025
Country/Territory	Japan
City	Yokohama
Period	26/04/25 → 1/05/25

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10.1145/3706599.370670

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title = "Empowering Civil Servants: Fostering Ethical Reflection on GenAI Use through Experimentation and a Serious Game",

abstract = "While there is much focus on interventions to foster ethical reflection in the design process of AI, there is less focus on fostering ethical reflection for (end)users. Yet, with the rise of genAI, AI technologies are no longer confined to expert users; non-experts are widely using these technologies. In this case study in a governmental organization in the Netherlands, we investigated a bottom-up approach to foster ethical reflection on the use of genAI tools. An approach of guided experimentation, including an intervention with a serious game, allowed civil servants to experiment, to understand the technology and its associated risks. The case study demonstrates that this approach enhances the awareness of possibilities and limitations, and the ethical considerations, of genAI usage. By analyzing usage statistics, we estimated the organization{\textquoteright}s energy consumption.",

author = "S. Horsman and Martijn Veerman and Jeroen Silvis and P. Wiggers",

year = "2025",

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booktitle = "CHI EA '25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems",

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note = "CHI 2025 ; Conference date: 26-04-2025 Through 01-05-2025",

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Horsman, S, Veerman, M, Silvis, J & Wiggers, P 2025, Empowering Civil Servants: Fostering Ethical Reflection on GenAI Use through Experimentation and a Serious Game. in CHI EA '25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery (ACM), CHI 2025, Yokohama, Japan, 26/04/25. https://doi.org/10.1145/3706599.370670

Empowering Civil Servants: Fostering Ethical Reflection on GenAI Use through Experimentation and a Serious Game. / Horsman, S.; Veerman, Martijn; Silvis, Jeroen et al.
CHI EA '25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery (ACM), 2025.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AU - Wiggers, P.

PY - 2025/4/25

Y1 - 2025/4/25

N2 - While there is much focus on interventions to foster ethical reflection in the design process of AI, there is less focus on fostering ethical reflection for (end)users. Yet, with the rise of genAI, AI technologies are no longer confined to expert users; non-experts are widely using these technologies. In this case study in a governmental organization in the Netherlands, we investigated a bottom-up approach to foster ethical reflection on the use of genAI tools. An approach of guided experimentation, including an intervention with a serious game, allowed civil servants to experiment, to understand the technology and its associated risks. The case study demonstrates that this approach enhances the awareness of possibilities and limitations, and the ethical considerations, of genAI usage. By analyzing usage statistics, we estimated the organization’s energy consumption.

AB - While there is much focus on interventions to foster ethical reflection in the design process of AI, there is less focus on fostering ethical reflection for (end)users. Yet, with the rise of genAI, AI technologies are no longer confined to expert users; non-experts are widely using these technologies. In this case study in a governmental organization in the Netherlands, we investigated a bottom-up approach to foster ethical reflection on the use of genAI tools. An approach of guided experimentation, including an intervention with a serious game, allowed civil servants to experiment, to understand the technology and its associated risks. The case study demonstrates that this approach enhances the awareness of possibilities and limitations, and the ethical considerations, of genAI usage. By analyzing usage statistics, we estimated the organization’s energy consumption.

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M3 - Conference contribution

BT - CHI EA '25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems

PB - Association for Computing Machinery (ACM)

T2 - CHI 2025

Y2 - 26 April 2025 through 1 May 2025

ER -

Empowering Civil Servants: Fostering Ethical Reflection on GenAI Use through Experimentation and a Serious Game

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