Empowering Civil Servants: Fostering Ethical Reflection on GenAI Use through Experimentation and a Serious Game

Sophie  Horsman; Martijn Veerman; Jeroen Silvis; Pascal  Wiggers

doi:10.1145/3706599.3706703

Empowering Civil Servants: Fostering Ethical Reflection on GenAI Use through Experimentation and a Serious Game

Sophie Horsman
, Martijn Veerman
, Jeroen Silvis
, Pascal Wiggers

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

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Abstract

While there is much focus on interventions to foster ethical reflection in the design process of AI, there is less focus on fostering ethical reflection for (end)users. Yet, with the rise of genAI, AI technologies are no longer confined to expert users; non-experts are widely using these technologies. In this case study in a governmental organization in the Netherlands, we investigated a bottom-up approach to foster ethical reflection on the use of genAI tools. An approach of guided experimentation, including an intervention with a serious game, allowed civil servants to experiment, to understand the technology and its associated risks. The case study demonstrates that this approach enhances the awareness of possibilities and limitations, and the ethical considerations, of genAI usage. By analyzing usage statistics, we estimated the organization’s energy consumption.

Original language	English
Title of host publication	CHI EA '25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems
Editors	Naomi Yamashita , Vanessa Evers, Koji Yatani, Xianghua (Sharon) Ding
Place of Publication	New York
Publisher	Association for Computing Machinery (ACM)
Number of pages	10
ISBN (Print)	9798400713958
DOIs	https://doi.org/10.1145/3706599.3706703
Publication status	Published - 25 Apr 2025
Event	CHI 2025 - Yokohama, Japan Duration: 26 Apr 2025 → 1 May 2025

Conference

Conference	CHI 2025
Country/Territory	Japan
City	Yokohama
Period	26/04/25 → 1/05/25

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10.1145/3706599.3706703

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Horsman, S., Veerman, M., Silvis, J., & Wiggers, P. (2025). Empowering Civil Servants: Fostering Ethical Reflection on GenAI Use through Experimentation and a Serious Game. In N. Yamashita , V. Evers, K. Yatani, & X. Ding (Eds.), CHI EA '25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems Article 669 Association for Computing Machinery (ACM). https://doi.org/10.1145/3706599.3706703

Horsman, Sophie ; Veerman, Martijn ; Silvis, Jeroen et al. / Empowering Civil Servants: Fostering Ethical Reflection on GenAI Use through Experimentation and a Serious Game. CHI EA '25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems. editor / Naomi Yamashita ; Vanessa Evers ; Koji Yatani ; Xianghua (Sharon) Ding. New York : Association for Computing Machinery (ACM), 2025.

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abstract = "While there is much focus on interventions to foster ethical reflection in the design process of AI, there is less focus on fostering ethical reflection for (end)users. Yet, with the rise of genAI, AI technologies are no longer confined to expert users; non-experts are widely using these technologies. In this case study in a governmental organization in the Netherlands, we investigated a bottom-up approach to foster ethical reflection on the use of genAI tools. An approach of guided experimentation, including an intervention with a serious game, allowed civil servants to experiment, to understand the technology and its associated risks. The case study demonstrates that this approach enhances the awareness of possibilities and limitations, and the ethical considerations, of genAI usage. By analyzing usage statistics, we estimated the organization{\textquoteright}s energy consumption.",

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author = "Sophie Horsman and Martijn Veerman and Jeroen Silvis and Pascal Wiggers",

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Horsman, S, Veerman, M, Silvis, J & Wiggers, P 2025, Empowering Civil Servants: Fostering Ethical Reflection on GenAI Use through Experimentation and a Serious Game. in N Yamashita , V Evers, K Yatani & X Ding (eds), CHI EA '25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems., 669, Association for Computing Machinery (ACM), New York , CHI 2025, Yokohama, Japan, 26/04/25. https://doi.org/10.1145/3706599.3706703

Empowering Civil Servants: Fostering Ethical Reflection on GenAI Use through Experimentation and a Serious Game. / Horsman, Sophie ; Veerman, Martijn; Silvis, Jeroen et al.
CHI EA '25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems. ed. / Naomi Yamashita ; Vanessa Evers; Koji Yatani; Xianghua (Sharon) Ding. New York : Association for Computing Machinery (ACM), 2025. 669.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

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T1 - Empowering Civil Servants: Fostering Ethical Reflection on GenAI Use through Experimentation and a Serious Game

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AU - Veerman, Martijn

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PY - 2025/4/25

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AB - While there is much focus on interventions to foster ethical reflection in the design process of AI, there is less focus on fostering ethical reflection for (end)users. Yet, with the rise of genAI, AI technologies are no longer confined to expert users; non-experts are widely using these technologies. In this case study in a governmental organization in the Netherlands, we investigated a bottom-up approach to foster ethical reflection on the use of genAI tools. An approach of guided experimentation, including an intervention with a serious game, allowed civil servants to experiment, to understand the technology and its associated risks. The case study demonstrates that this approach enhances the awareness of possibilities and limitations, and the ethical considerations, of genAI usage. By analyzing usage statistics, we estimated the organization’s energy consumption.

KW - responsible AI

KW - industry practice

KW - genAI use

KW - serious game

KW - public services

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SN - 9798400713958

BT - CHI EA '25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems

A2 - Yamashita , Naomi

A2 - Evers, Vanessa

A2 - Yatani, Koji

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PB - Association for Computing Machinery (ACM)

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ER -

Horsman S, Veerman M, Silvis J, Wiggers P. Empowering Civil Servants: Fostering Ethical Reflection on GenAI Use through Experimentation and a Serious Game. In Yamashita N, Evers V, Yatani K, Ding X, editors, CHI EA '25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems. New York : Association for Computing Machinery (ACM). 2025. 669 doi: 10.1145/3706599.3706703

Empowering Civil Servants: Fostering Ethical Reflection on GenAI Use through Experimentation and a Serious Game

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