Innovating digitally for services: A review of innovation process literature focused on digital innovation and service innovation

Judith Helmer, Thien-Minh-Thuong Huynh, Katarzyna Łobacz, Burcu Kör, Ingrid Wakkee

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Abstract

While literature and practice acknowledge the potential of service innovation as well as digitally enabled innovation processes, the diverse innovation process literature lacks a process model which combines these two aspects. This systematic literature review aims at filling this gap by analysing innovation process theories and approaches with a specific focus on service and digital innovation. 25 conceptualisations of innovation processes were distilled and analysed in detail to present a ‘digital innovation process for services’ model which includes steps on three levels. Consequently, this literature review expands the current state-of-research and acts as the groundwork for further innovation research projects.
Original languageEnglish
Pages (from-to)2797-2806
JournalProcedia Computer Science
Volume192
DOIs
Publication statusPublished - 2021
Event25th International Conference on Knowledge-Based and Intelligent Information & Engineering Systems - Szczecin, Poland
Duration: 8 Sept 202110 Sept 2021

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