Models of Automation surprise: results of a field survey in aviation

Robert De Boer, Sidney Dekker

Research output: Contribution to journalArticleAcademicpeer-review

9 Citations (Scopus)
198 Downloads (Pure)


Automation surprises in aviation continue to be a significant safety concern and the community’s search for effective strategies to mitigate them are ongoing. The literature has offered two fundamentally divergent directions, based on different ideas about the nature of cognition and collaboration with automation. In this paper, we report the results of a field study that empirically compared and contrasted two models of automation surprises: a normative individual-cognition model and a sensemaking model based on distributed cognition. Our data prove a good fit for the sense-making model. This finding is relevant for aviation safety, since our understanding of the cognitive processes that govern human interaction with automation drive what we need to do to reduce the frequency of automation-induced events.
Original languageEnglish
Article number20
Number of pages11
Issue number3
Publication statusPublished - 11 Sept 2017
EventProceedings of the 2016 EAAP conference -
Duration: 1 Sept 2016 → …


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