TY - JOUR
T1 - The development and implementation of a mobile application in human services
AU - Ben Allouch, Somaya
AU - Boonstra, Judith
PY - 2019/6/27
Y1 - 2019/6/27
N2 - Information and communications technologies (ICTs) in human services are on the rise and raise concerns about their place and impact on the daily activities of professionals and clients. This article describes a study in which a social mobile application was developed for job coaches and employees and implemented in a pilot phase. The aim of the mobile application was to provide a better communication between employees and their job coaches and to provide more up-to-date information about the organization. The application consisted of a personal web environment and app with vacancies, personal news, events, tips, and promotions. A qualitative methodology was used in the form of focus groups and in-depth interviews. The results of this study show that the participants are partly positive about the social mobile application. It can be concluded that the use of mobile technologies can be beneficial in a range of human services practice settings for both professionals and clients and, therefore, requires more attention from the academic field to focus on this relatively new but promising theme.
AB - Information and communications technologies (ICTs) in human services are on the rise and raise concerns about their place and impact on the daily activities of professionals and clients. This article describes a study in which a social mobile application was developed for job coaches and employees and implemented in a pilot phase. The aim of the mobile application was to provide a better communication between employees and their job coaches and to provide more up-to-date information about the organization. The application consisted of a personal web environment and app with vacancies, personal news, events, tips, and promotions. A qualitative methodology was used in the form of focus groups and in-depth interviews. The results of this study show that the participants are partly positive about the social mobile application. It can be concluded that the use of mobile technologies can be beneficial in a range of human services practice settings for both professionals and clients and, therefore, requires more attention from the academic field to focus on this relatively new but promising theme.
KW - Mobile technology
KW - digital human services
KW - esocial work
KW - information and communication technology
KW - mobile computing
KW - mobile human services
KW - technology training
U2 - https://doi.org/10.1080/15228835.2019.1626788
DO - https://doi.org/10.1080/15228835.2019.1626788
M3 - Article
VL - 37
SP - 159
EP - 183
JO - Journal of Technology in Human Services
JF - Journal of Technology in Human Services
SN - 1522-8835
IS - 2-3
ER -