The rise of the Smart Passenger I: analysis of impact on departing passenger flow in airports

Miguel Mujica Mota; Paolo Scala; Michael  Schultz; Daniel Lubig; Mingchuan Luo; Edgar Jimenez Perez

The rise of the Smart Passenger I: analysis of impact on departing passenger flow in airports

Miguel Mujica Mota, Paolo Scala, Michael Schultz, Daniel Lubig, Mingchuan Luo, Edgar Jimenez Perez

Aviation Management

Research output: Contribution to conference › Paper › Academic

Abstract

Airport infrastructure evolves alongside legacy systems and processes that limits the ability to fully realise the efficiency potential of costly renovations. Airports will continue to take advantage of current and future technologies. Nevertheless, for such systems to work as efficiently as possible, the passenger should play an active role. This paper analyzes the effect of a new type of emerging ’smart passenger’, one that cooperates to be enabled to use the most efficient processes for a seamless experience. The technological and behavioural enhancements are
assessed with the simulation of two case studies: London City and Palma de Mallorca airports. Results indicate that the introduction of this type of passenger brings benefit in terms of level of service indicators not only to this type of passenger but also to the traditional ones (business, visitor and leisure). However,
the impact differs depending on the type of airport and the proportion of ’smart passengers’.

Original language	English
Number of pages	8
Publication status	Published - 2021
Event	SESAR Innovation Days 2021 - Online Duration: 7 Dec 2021 → 9 Dec 2021

Conference

Conference	SESAR Innovation Days 2021
Abbreviated title	SID 2021
Period	7/12/21 → 9/12/21

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title = "The rise of the Smart Passenger I: analysis of impact on departing passenger flow in airports",

abstract = "Airport infrastructure evolves alongside legacy systems and processes that limits the ability to fully realise the efficiency potential of costly renovations. Airports will continue to take advantage of current and future technologies. Nevertheless, for such systems to work as efficiently as possible, the passenger should play an active role. This paper analyzes the effect of a new type of emerging {\textquoteright}smart passenger{\textquoteright}, one that cooperates to be enabled to use the most efficient processes for a seamless experience. The technological and behavioural enhancements areassessed with the simulation of two case studies: London City and Palma de Mallorca airports. Results indicate that the introduction of this type of passenger brings benefit in terms of level of service indicators not only to this type of passenger but also to the traditional ones (business, visitor and leisure). However,the impact differs depending on the type of airport and the proportion of {\textquoteright}smart passengers{\textquoteright}.",

author = "{Mujica Mota}, Miguel and Paolo Scala and Michael Schultz and Daniel Lubig and Mingchuan Luo and {Jimenez Perez}, Edgar",

year = "2021",

language = "English",

note = "SESAR Innovation Days 2021, SID 2021 ; Conference date: 07-12-2021 Through 09-12-2021",

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TY - CONF

T1 - The rise of the Smart Passenger I

T2 - SESAR Innovation Days 2021

AU - Mujica Mota, Miguel

AU - Scala, Paolo

AU - Schultz, Michael

AU - Lubig, Daniel

AU - Luo, Mingchuan

AU - Jimenez Perez, Edgar

PY - 2021

Y1 - 2021

N2 - Airport infrastructure evolves alongside legacy systems and processes that limits the ability to fully realise the efficiency potential of costly renovations. Airports will continue to take advantage of current and future technologies. Nevertheless, for such systems to work as efficiently as possible, the passenger should play an active role. This paper analyzes the effect of a new type of emerging ’smart passenger’, one that cooperates to be enabled to use the most efficient processes for a seamless experience. The technological and behavioural enhancements areassessed with the simulation of two case studies: London City and Palma de Mallorca airports. Results indicate that the introduction of this type of passenger brings benefit in terms of level of service indicators not only to this type of passenger but also to the traditional ones (business, visitor and leisure). However,the impact differs depending on the type of airport and the proportion of ’smart passengers’.

AB - Airport infrastructure evolves alongside legacy systems and processes that limits the ability to fully realise the efficiency potential of costly renovations. Airports will continue to take advantage of current and future technologies. Nevertheless, for such systems to work as efficiently as possible, the passenger should play an active role. This paper analyzes the effect of a new type of emerging ’smart passenger’, one that cooperates to be enabled to use the most efficient processes for a seamless experience. The technological and behavioural enhancements areassessed with the simulation of two case studies: London City and Palma de Mallorca airports. Results indicate that the introduction of this type of passenger brings benefit in terms of level of service indicators not only to this type of passenger but also to the traditional ones (business, visitor and leisure). However,the impact differs depending on the type of airport and the proportion of ’smart passengers’.

UR - https://www.sesarju.eu/sites/default/files/documents/sid/2021/papers/SIDs_2021_paper_71.pdf

M3 - Paper

Y2 - 7 December 2021 through 9 December 2021

ER -

The rise of the Smart Passenger I: analysis of impact on departing passenger flow in airports

Abstract

Conference

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